Overoptimistic about Twitter search

Friday, April 24th, 2009

There was an interesting article last month about twitter search, which raises questions for any prospective webmaster – given that search engine optimisation is, rightly, a major concern in the design and upkeep of a site. The article, published in twitip.com, will have pleased twitter executives as it – with more than a little hyperbole […]

Using twitter in a crisis – two case studies

Tuesday, April 21st, 2009

Two recent events have struck home how useful Twitter can be from the point of view of customer relations, and how poorly it is being used by some companies who should know better. The first was the by-now notorious #amazonfail case, where word got out that Amazon had shunted all Gay Lesbian and Transgender tagged […]